How our products are delivered
XionNova sells digital products — ebooks, guides, and downloadable resources. Delivery is electronic and immediate: after checkout, the selling platform emails you a download link or gives you access on the confirmation page. There is no physical shipping.
If a download link does not arrive within a few minutes, check your spam folder first, then contact us and we will make sure you get the file.
Where you actually buy
Purchases are processed by third-party platforms — mainly Gumroad for digital products and Amazon for books. Their refund terms apply to your order, and refunds are issued by the platform that took the payment.
Refunds
- Faulty, corrupted, or wrongly described files: contact us within 14 days of purchase and we will replace the file or arrange a full refund.
- Duplicate or accidental purchase: contact us within 14 days and we will arrange a refund.
- Change of mind on a digital product that has already been downloaded: refunds are at our discretion, because the content cannot be returned.
- Amazon purchases: request the refund through your Amazon account, since Amazon holds the transaction.
How to request a refund
Email support@xionnova.com with the purchase email address, the product name, and the order or receipt number. We aim to respond within 3 business days. Approved refunds are returned to the original payment method, and the platform's processing time (usually 5–10 business days) applies.
Free resources
Free downloads carry no charge and therefore no refund. If a free file is broken, tell us and we will fix it.
Questions about this policy? Email support@xionnova.com.